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BA-201 · Question #72
BA-201 Question #72: Real Exam Question with Answer & Explanation
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Elicit & Analyze
Question
The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases. Which user story meets this requirement?
Options
- AAs a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can
- BAs a CRM manager, I need to see my team's work queues so I can monitor their open tickets.
- CAs a user, I need to see case queue to monitor my team's work.
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Topics
#User Stories#Requirements Elicitation#Agile Methodology