Salesforce
BA-201 · Question #59
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use. In which scenario should he business analyst recommend Kanban
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Question
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use. In which scenario should he business analyst recommend Kanban?
Options
- AWork is generally project-based and can be broken into smaller pieces.
- BWork includes platform support requiring immediate outage handling.
- CWork is predictable but sometimes lacks sufficient planning.
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Topics
#Kanban#Agile methodologies#Workflow design#Project management