BA-201 · Question #59
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use. In which scenario should he business analyst recommend…
The correct answer is A. Work is generally project-based and can be broken into smaller pieces. Kanban is best suited for teams that have a continuous flow of work that can be visualized and broken into discrete, manageable tasks. When work is project-based and can be broken into smaller pieces, Kanban provides a visual board to track progress, limit work-in-progress, and…
Question
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use. In which scenario should he business analyst recommend Kanban?
Options
- AWork is generally project-based and can be broken into smaller pieces.
- BWork includes platform support requiring immediate outage handling.
- CWork is predictable but sometimes lacks sufficient planning.
How the community answered
(20 responses)- A85% (17)
- B10% (2)
- C5% (1)
Explanation
Kanban is best suited for teams that have a continuous flow of work that can be visualized and broken into discrete, manageable tasks. When work is project-based and can be broken into smaller pieces, Kanban provides a visual board to track progress, limit work-in-progress, and maintain a steady delivery pace without the overhead of time-boxed sprints. Immediate outage handling (B) typically requires an incident management process rather than Kanban. Work that is predictable but lacks planning (C) is a better fit for Scrum, which imposes structured planning ceremonies.
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