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BA-201 · Question #317
BA-201 Question #317: Real Exam Question with Answer & Explanation
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Question
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets. What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
Options
- AHost Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and
- BRun reports based on usage to see where the sales reps are spending the majority of their time in
- CArrange for the sales reps to collaborate with customer service reps to learn service reps interact
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