BA-201 · Question #299
BA-201 Question #299: Real Exam Question with Answer & Explanation
The correct answer is C: Customer. A user story is a short, simple description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system. The BA should write this user story for the customer persona, since they are the ones who want to locate purc
Question
Surveys indicate that visitors to the Cloud Kicks' Experience Cloud site have difficulty locating purchase Information for their online orders. A business analyst (BA) Is tasked with creating a user story to improve the overall visitor experience when navigating the site. For which persona should the BA write this user story?
Options
- AAdministrator
- BSupport manager
- CCustomer
Explanation
A user story is a short, simple description of a feature told from the perspective of the person who desires the new capability, usually a user or customer of the system. The BA should write this user story for the customer persona, since they are the ones who want to locate purchase information for their online orders. The administrator and the support manager are not the intended users of this feature, and their needs may differ from the customer's.
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