Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and not

Question

Options

• AThe "who" of the user story is well-defined.
• BThe "why'' of the user story is focused on user needs.
• CThe `'what'' of the acceptance criteria is negotiable.

• A
  8% (2)
• B
  13% (3)
• C
  79% (19)

Explanation

Best-practice acceptance criteria must be specific, measurable, and testable - they should define clear pass/fail conditions and should not be open to interpretation. Items listed like 'Reports' and 'Add permission set' are vague or implementation tasks rather than verifiable outcomes. When acceptance criteria are ambiguous or framed as technical to-dos rather than testable behaviors, they become negotiable, which is the anti-pattern here. Option A is incorrect because the user story does clearly identify 'the customer service agent' as the who. Option B is incorrect because the 'why' (assigning high-risk cases for faster resolution) is user-focused and valid.

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