BA-201 · Question #193
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story…
The correct answer is C. Acknowledge the feedback, create a new user Story that includes the field changes, and ask the. During UAT, the stakeholder's requests to relabel fields and add two new fields constitute scope changes that go beyond the current user story and test case. The proper BA response is to acknowledge the feedback, create a new user story capturing these new requirements, and ask…
Question
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
- The functionality described in the test case is working as expected.
- The stakeholder wants to change the label of several fields described
in the test case.
- The stakeholder wants to add two new fields that were excluded from
the test case. Which step should the business analyst take next?
Options
- AAcknowledge the feedback, update the existing user story to include the field changes, and
- BAcknowledge the feedback, create a new test case that includes the field changes, and assign
- CAcknowledge the feedback, create a new user Story that includes the field changes, and ask the
How the community answered
(70 responses)- A9% (6)
- B19% (13)
- C73% (51)
Explanation
During UAT, the stakeholder's requests to relabel fields and add two new fields constitute scope changes that go beyond the current user story and test case. The proper BA response is to acknowledge the feedback, create a new user story capturing these new requirements, and ask the stakeholder (and product owner) to prioritize it in the backlog. Updating the existing user story (A) would retroactively change already-tested scope, which is poor change management. Creating just a new test case (B) is insufficient because test cases derive from user stories - the new requirements need a user story first to go through proper review, estimation, and prioritization before being built and tested.
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