Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story: "As a customer, I want to be able to chat with a support agent and view my accou

Question

Options

• AEstimate how long it will take the technical team to complete the story.
• BInclude specific information about potential Salesforce solutions.
• CAdjust the goal of the user story to be independent.

• A
  6% (4)
• B
  15% (9)
• C
  79% (49)

Explanation

The user story combines several distinct capabilities into one: chatting with support, viewing account details, viewing orders, and asking questions. This violates the INVEST principle for good user stories - specifically the 'I' for Independent and 'S' for Small. Each capability should be a separate, independently deliverable story. Option C (adjust the goal to be independent) is correct because it addresses the compound nature of the story by splitting it into focused, discrete stories. Option A (estimating time) is a team activity, not a BA story improvement task. Option B (including Salesforce-specific solutions) is premature and inappropriate for a user story, which should capture the 'what' from the user's perspective, not the 'how' from a technical perspective.

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