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BA-201 · Question #187
BA-201 Question #187: Real Exam Question with Answer & Explanation
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Elicit & Analyze
Question
Northern Trail Outfitters is Updating Its customer portal built on Experience Cloud. The team has drafted a user story: "As a customer, I want to be able to chat with a support agent and view my account, see my orders, and ask questions via the customer port." What should a business analyst do to improve this user story?
Options
- AEstimate how long it will take the technical team to complete the story.
- BInclude specific information about potential Salesforce solutions.
- CAdjust the goal of the user story to be independent.
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Topics
#User Stories#Agile Methodology#Requirements Refinement#INVEST Criteria