BA-201 · Question #181
BA-201 Question #181: Real Exam Question with Answer & Explanation
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Question
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story: "As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?
Options
- AThe goal is undefined.
- BThe persona is undefined.
- CThe need is undefined.
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