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BA-201 · Question #174

BA-201 Question #174: Real Exam Question with Answer & Explanation

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Elicit & Analyze

Question

Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution. Which method should the BA use to start collecting data?

Options

  • ABrainstorming and prototyping
  • BObservation and interviewing
  • Cfocus groups and workshops

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Topics

#Elicitation techniques#Problem diagnosis#Observation#Interviewing
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