BA-201 · Question #174
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is uns
The correct answer is B. Observation and interviewing. To determine whether the overdue tasks are a learning curve issue or a system issue, the BA needs direct, contextual data about how reps are actually working. Observation lets the BA see the real-world workflow and identify friction points firsthand, while interviewing allows rep
Question
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution. Which method should the BA use to start collecting data?
Options
- ABrainstorming and prototyping
- BObservation and interviewing
- Cfocus groups and workshops
How the community answered
(48 responses)- A6% (3)
- B79% (38)
- C15% (7)
Explanation
To determine whether the overdue tasks are a learning curve issue or a system issue, the BA needs direct, contextual data about how reps are actually working. Observation lets the BA see the real-world workflow and identify friction points firsthand, while interviewing allows reps to explain their experience, challenges, and perceptions. Together, these methods produce diagnostic insight. Brainstorming and prototyping (A) are generative techniques for solution design, not root-cause discovery. Focus groups and workshops (C) are useful for collaborative problem-solving but not ideal for individual diagnostic investigation.
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