Salesforce
AP-226 · Question #28
AP-226 Question #28: Real Exam Question with Answer & Explanation
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Question
Your customer seeks continuous improvement for their Contact Center program. How can future functionality support this?
Options
- AUtilize pre-built Salesforce reports and dashboards to track key metrics and identify areas for
- BImplement Einstein Analytics for advanced data analysis, predictive insights, and proactive
- CGather agent feedback through surveys and workshops to understand pain points and suggest
- DAll of the above, combining data-driven insights with customer and agent feedback for continuous
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