Salesforce
AP-226 · Question #190
AP-226 Question #190: Real Exam Question with Answer & Explanation
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Question
To streamline communication and clarify case conversation history for an insurance company handling a high volume of cases, I recommend a combined approach utilizing Case Comments and Case Hierarchy, with careful consideration of Chatter's limitations: A project sponsor has stated that their primary goal is to reduce the cost per case in the contact center. Which standard metric should a consultant focus on improving to reduce cost per case in the contact center?
Options
- AAverage Cases per Agent
- BAverage Resolution Time
- CAverage Handle Time
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