AP-226 · Question #140
Your KPIs include tracking customer satisfaction ratings for specific channels. Which feature facilitates this?
The correct answer is D. All of the above, depending on the desired survey integration level and automation requirements. Tracking customer satisfaction ratings for specific channels can be facilitated by various Salesforce features, depending on integration and automation needs: initiated, fitting standard operational workflows. timely and relevant customer feedback. flexibility and enhanced…
Question
Your KPIs include tracking customer satisfaction ratings for specific channels. Which feature facilitates this?
Options
- ASurveys triggered after case closure can be automated through case closure rules or manually
- BEinstein Feedback Surveys are automatically sent based on specific interaction events, gathering
- CCustom Apex development allows for the integration of third-party survey platforms, offering
- DAll of the above, depending on the desired survey integration level and automation requirements.
How the community answered
(39 responses)- A10% (4)
- B5% (2)
- C13% (5)
- D72% (28)
Explanation
Tracking customer satisfaction ratings for specific channels can be facilitated by various Salesforce features, depending on integration and automation needs: initiated, fitting standard operational workflows. timely and relevant customer feedback. flexibility and enhanced survey capabilities. These options provide diverse methods to collect and analyze customer satisfaction across different channels, tailoring the approach to specific business needs.
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