Salesforce
AP-226 · Question #140
AP-226 Question #140: Real Exam Question with Answer & Explanation
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Question
Your KPIs include tracking customer satisfaction ratings for specific channels. Which feature facilitates this?
Options
- ASurveys triggered after case closure can be automated through case closure rules or manually
- BEinstein Feedback Surveys are automatically sent based on specific interaction events, gathering
- CCustom Apex development allows for the integration of third-party survey platforms, offering
- DAll of the above, depending on the desired survey integration level and automation requirements.
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