Salesforce
AP-226 · Question #117
AP-226 Question #117: Real Exam Question with Answer & Explanation
Sign in or unlock AP-226 to reveal the answer and full explanation for question #117. The question stem and answer options stay visible for context.
Question
Your self-service goals include improving user adoption and engagement. Which metric best reflects this objective?
Options
- ANumber of self-service articles viewed or downloaded by customers.
- BPercentage of cases deflected through self-service channels and resolved without agent
- CCustomer satisfaction ratings and feedback on the self-service experience.
- DAll of the above, providing a holistic view of self-service adoption, effectiveness, and user
Unlock AP-226 to see the answer
You've previewed enough free AP-226 questions. Unlock AP-226 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.