Salesforce
AI-201 · Question #51
Which element in the Omni-Channel Flow should be used to connect the flow with the agent?
Sign in or unlock AI-201 to reveal the answer and full explanation for question #51. The question stem and answer options stay visible for context.
Case Management and Workflow Automation
Question
Which element in the Omni-Channel Flow should be used to connect the flow with the agent?
Options
- ARoute Work Action
- BAssignment
- CDecision
Unlock AI-201 to see the answer
You've previewed enough free AI-201 questions. Unlock AI-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Omni-Channel Flow#Route Work Action#Agent Routing#Workflow Automation