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AI-201 · Question #51
AI-201 Question #51: Real Exam Question with Answer & Explanation
The correct answer is A: Route Work Action. UC is integrating an Agentforce agent with Omni-Channel Flow to route work.
Case Management and Workflow Automation
Question
Which element in the Omni-Channel Flow should be used to connect the flow with the agent?
Options
- ARoute Work Action
- BAssignment
- CDecision
Explanation
UC is integrating an Agentforce agent with Omni-Channel Flow to route work.
Topics
#Omni-Channel Flow#Route Work Action#Agent Routing#Workflow Automation
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