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AI-201 · Question #309
AI-201 Question #309: Real Exam Question with Answer & Explanation
The correct answer is B: Use Apex or Flow with external integrations. External data access should be handled via Apex or Flow integrations, not direct LLM training.
Case Management and Workflow Automation
Question
An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?
Options
- ATrain the LLM on external data
- BUse Apex or Flow with external integrations
- CCopy external data into prompts manually
- DDisable grounding
Explanation
External data access should be handled via Apex or Flow integrations, not direct LLM training.
Topics
#External Integrations#Salesforce Flow#Salesforce Apex#Data Access
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