AI-201 · Question #212
AI-201 Question #212: Real Exam Question with Answer & Explanation
The correct answer is C: When agents need to collaborate. The Agent-to-Agent (A2A) protocol in AgentForce is specifically designed to facilitate collaboration and coordination between multiple agents. It allows distinct agents - such as Service, Sales, or Employee Agents - to exchange structured messages, delegate tasks, and share conte
Question
When is the Agent-to-Agent (A2A4) protocol an appropriate communication choice?
Options
- AWhen agents need to invoke third-party API
- BWhen agents need to access tools
- CWhen agents need to collaborate
Explanation
The Agent-to-Agent (A2A) protocol in AgentForce is specifically designed to facilitate collaboration and coordination between multiple agents. It allows distinct agents - such as Service, Sales, or Employee Agents - to exchange structured messages, delegate tasks, and share context securely within the Salesforce ecosystem. AgentForce documentation describes A2A as a collaborative communication framework, enabling agents to "handoff, request, and respond" to each other in complex workflows. This is useful when different agents specialize in separate domains (e.g., one handles billing inquiries, another manages account upgrades).
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