nerdexam
SalesforceSalesforce

AI-201 · Question #238

AI-201 Question #238: Real Exam Question with Answer & Explanation

Sign in or unlock AI-201 to reveal the answer and full explanation for question #238. The question stem and answer options stay visible for context.

Case Management and Workflow Automation

Question

Universal Containers (UC) is expanding its Agentforce for Service capabilities to include case management. For security purposes, UC wants the agent to verify a customer's identity before providing any case-related information. The verification must be deterministic-ensuring that no case details are shared unless identity verification has been successfully completed. Which approach best meets this requirement?

Options

  • AUse keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user
  • BCreate a variable to store the verification status, set it as output from a "Verify Identity" action,
  • CStore the verification status in a custom variable and set a global instruction that the agent should

Unlock AI-201 to see the answer

You've previewed enough free AI-201 questions. Unlock AI-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.

Topics

#Identity Verification#Case Management#Workflow Automation#Conditional Logic
Full AI-201 PracticeBrowse All AI-201 Questions