AI-201 · Question #238
AI-201 Question #238: Real Exam Question with Answer & Explanation
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Question
Universal Containers (UC) is expanding its Agentforce for Service capabilities to include case management. For security purposes, UC wants the agent to verify a customer's identity before providing any case-related information. The verification must be deterministic-ensuring that no case details are shared unless identity verification has been successfully completed. Which approach best meets this requirement?
Options
- AUse keywords such as "Always" and "Never" to write clear logic in Topic Instructions to verify user
- BCreate a variable to store the verification status, set it as output from a "Verify Identity" action,
- CStore the verification status in a custom variable and set a global instruction that the agent should
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