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AI-201 · Question #21
AI-201 Question #21: Real Exam Question with Answer & Explanation
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Agent Console Configuration and Customization
Question
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
Options
- ASave as New Template and edit as needed.
- BClone the existing template and modify as needed.
- CSave as New Version and edit as needed.
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Topics
#Email Templates#Prompt Templates#Template Customization#Salesforce Configuration