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ADM-201 · Question #94

A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user". What is the reason the Administrator is unable to deactivate the user?

The correct answer is C. The user is a default owner of leads or cases. An administrator cannot deactivate a user if that user is designated as the default owner for leads or cases, as this would leave these records without a required owner.

Submitted by carter_n· Apr 18, 2026Configuration and Setup

Question

A System Administrator attempts to deactivate a user but receives the error message "You CANNOT deactivate this user". What is the reason the Administrator is unable to deactivate the user?

Options

  • AThe user is not assigned to a role.
  • BThe user is logged into Salesforce
  • CThe user is a default owner of leads or cases.
  • DThe user is still the owner on open opportunities.

How the community answered

(40 responses)
  • A
    5% (2)
  • B
    3% (1)
  • C
    93% (37)

Why each option

An administrator cannot deactivate a user if that user is designated as the default owner for leads or cases, as this would leave these records without a required owner.

AThe user is not assigned to a role.

Users can be deactivated regardless of role assignment, as long as they don't hold critical system positions that prevent deactivation.

BThe user is logged into Salesforce

Being logged into Salesforce does not prevent a user from being deactivated; they will simply be logged out upon deactivation.

CThe user is a default owner of leads or cases.Correct

Salesforce prevents deactivating a user who is set as the default owner for leads or cases because this would leave these records without a designated owner for automatic assignment rules. To deactivate such a user, an administrator must first reassign the default lead and case ownership to another active user in the organization's settings.

DThe user is still the owner on open opportunities.

While users owning open opportunities can be deactivated, the system will prompt for reassignment of these records upon deactivation, but it does not prevent the deactivation itself.

Concept tested: User deactivation restrictions and default ownership

Source: https://help.salesforce.com/s/articleView?id=sf.users_deactivate_users.htm&type=5

Topics

#User Management#User Deactivation#Administrator Tasks#Default Record Ownership

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