ADM-201 · Question #384
Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user…
The correct answer is D. The records were manual shared with the user. The user likely lost access to their old Opportunity records because manual sharing, which is record-specific, does not persist across user deactivation and reactivation like default team membership.
Question
Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company. What is the likely cause?
Options
- AThe stage of the Opportunity records was changed to closed lost.
- BPermission sets were removed when the user was deactivated.
- CThe record type of the Opportunity records was changed.
- DThe records were manual shared with the user.
How the community answered
(37 responses)- A3% (1)
- B14% (5)
- C5% (2)
- D78% (29)
Why each option
The user likely lost access to their old Opportunity records because manual sharing, which is record-specific, does not persist across user deactivation and reactivation like default team membership.
Changing the stage of an opportunity to 'closed lost' does not inherently remove a user's access to the record if they previously had it, especially when on the opportunity team.
While permission sets can be removed upon deactivation, the question states the user was added back to the 'same default Opportunity teams', which implies team-based sharing should function if permissions are correct.
Changing the record type of an opportunity does not remove a user's access if their profile or permission set still grants access to that record type and the sharing model allows it.
Manual sharing grants specific users access to individual records, and this access is typically removed or invalidated upon user deactivation and is not automatically restored upon reactivation, unlike team-based sharing.
Concept tested: Manual sharing and user deactivation impact
Source: https://help.salesforce.com/s/articleView?id=sf.overview_of_sharing_settings.htm&type=5
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