ADM-201 Question #384: Real Exam Question with Answer & Explanation

Question

Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company. What is the likely cause?

Options

• AThe stage of the Opportunity records was changed to closed lost.
• BPermission sets were removed when the user was deactivated.
• CThe record type of the Opportunity records was changed.
• DThe records were manual shared with the user.

Explanation

The user likely lost access to their old Opportunity records because manual sharing, which is record-specific, does not persist across user deactivation and reactivation like default team membership.

Common mistakes.

• A. Changing the stage of an opportunity to 'closed lost' does not inherently remove a user's access to the record if they previously had it, especially when on the opportunity team.
• B. While permission sets can be removed upon deactivation, the question states the user was added back to the 'same default Opportunity teams', which implies team-based sharing should function if permissions are correct.
• C. Changing the record type of an opportunity does not remove a user's access if their profile or permission set still grants access to that record type and the sharing model allows it.

Concept tested. Manual sharing and user deactivation impact

Reference. https://help.salesforce.com/s/articleView?id=sf.overview_of_sharing_settings.htm&type=5

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