ADM-201 · Question #385
ADM-201 Question #385: Real Exam Question with Answer & Explanation
The correct answer is A: Custom Component. To alert sales reps about high-profile customers, a custom component can display specific customer information, and the Actions & Recommendations component can guide reps with tailored next steps.
Question
Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers. Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers
Options
- ACustom Component
- BHighlight Panel
- CAction and Recommendations
- DComponent Visibility Filter
- ERich Text Area
Explanation
To alert sales reps about high-profile customers, a custom component can display specific customer information, and the Actions & Recommendations component can guide reps with tailored next steps.
Common mistakes.
- B. The Highlight Panel displays key fields at the top of a record, but a simple field value might not be prominent enough as an 'awareness' mechanism for 'high-profile' status compared to a custom component or recommendations.
- D. Component Visibility Filter is a setting that controls when a component is displayed, not a component itself that displays information or provides guidance.
- E. A Rich Text Area can display static formatted text but is not dynamic and cannot provide context-sensitive alerts or recommendations for high-profile customers.
Concept tested. Lightning Record Page components for user guidance
Reference. https://help.salesforce.com/s/articleView?id=sf.actions_recommendations_strategy_builder.htm&type=5
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