ADM-201 · Question #385
Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers. Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers
The correct answer is A. Custom Component C. Action and Recommendations. To alert sales reps about high-profile customers, a custom component can display specific customer information, and the Actions & Recommendations component can guide reps with tailored next steps.
Question
Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers. Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers
Options
- ACustom Component
- BHighlight Panel
- CAction and Recommendations
- DComponent Visibility Filter
- ERich Text Area
How the community answered
(64 responses)- A81% (52)
- B6% (4)
- D3% (2)
- E9% (6)
Why each option
To alert sales reps about high-profile customers, a custom component can display specific customer information, and the Actions & Recommendations component can guide reps with tailored next steps.
A custom Lightning Web Component or Aura Component can be developed to dynamically display a prominent visual indicator or specific data points (e.g., 'High-Profile Customer!') based on criteria, making reps aware instantly.
The Highlight Panel displays key fields at the top of a record, but a simple field value might not be prominent enough as an 'awareness' mechanism for 'high-profile' status compared to a custom component or recommendations.
The 'Actions and Recommendations' component can be configured to display specific flows, quick actions, or tailored recommendations for high-profile accounts, guiding the sales rep on how to interact with them.
Component Visibility Filter is a setting that controls when a component is displayed, not a component itself that displays information or provides guidance.
A Rich Text Area can display static formatted text but is not dynamic and cannot provide context-sensitive alerts or recommendations for high-profile customers.
Concept tested: Lightning Record Page components for user guidance
Source: https://help.salesforce.com/s/articleView?id=sf.actions_recommendations_strategy_builder.htm&type=5
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