ADM-201 · Question #333
The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should an administrator add to the dashboard
The correct answer is C. Dashboard Filter. To enable agents to drill down a case dashboard by different criteria like origin, status, and owner, an administrator should add dashboard filters.
Question
The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should an administrator add to the dashboard to fulfill the request?
Options
- ACombination Chart
- BBucket Column
- CDashboard Filter
- DDashboard Component
How the community answered
(28 responses)- A11% (3)
- B4% (1)
- C79% (22)
- D7% (2)
Why each option
To enable agents to drill down a case dashboard by different criteria like origin, status, and owner, an administrator should add dashboard filters.
A combination chart is a type of chart that displays multiple data sets on a single chart but does not provide filtering or drill-down functionality across the entire dashboard.
A bucket column is used in reports to categorize records based on ranges or segments of a field, but it's a reporting feature, not a dashboard feature for dynamic drill-down.
Dashboard filters allow users to dynamically narrow down the data displayed on all or selected dashboard components based on specified field values, enabling the desired drill-down capability.
A dashboard component is a single visualization on a dashboard, but it doesn't inherently provide the ability to filter the entire dashboard by multiple criteria; filters apply across components.
Concept tested: Dashboard filtering
Source: https://help.salesforce.com/s/articleView?id=sf.dashboards_filter.htm&type=5
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