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ADM-201 · Question #333

The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should an administrator add to the dashboard

The correct answer is C. Dashboard Filter. To enable agents to drill down a case dashboard by different criteria like origin, status, and owner, an administrator should add dashboard filters.

Submitted by brentm· Apr 18, 2026Data and Analytics Management

Question

The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should an administrator add to the dashboard to fulfill the request?

Options

  • ACombination Chart
  • BBucket Column
  • CDashboard Filter
  • DDashboard Component

How the community answered

(28 responses)
  • A
    11% (3)
  • B
    4% (1)
  • C
    79% (22)
  • D
    7% (2)

Why each option

To enable agents to drill down a case dashboard by different criteria like origin, status, and owner, an administrator should add dashboard filters.

ACombination Chart

A combination chart is a type of chart that displays multiple data sets on a single chart but does not provide filtering or drill-down functionality across the entire dashboard.

BBucket Column

A bucket column is used in reports to categorize records based on ranges or segments of a field, but it's a reporting feature, not a dashboard feature for dynamic drill-down.

CDashboard FilterCorrect

Dashboard filters allow users to dynamically narrow down the data displayed on all or selected dashboard components based on specified field values, enabling the desired drill-down capability.

DDashboard Component

A dashboard component is a single visualization on a dashboard, but it doesn't inherently provide the ability to filter the entire dashboard by multiple criteria; filters apply across components.

Concept tested: Dashboard filtering

Source: https://help.salesforce.com/s/articleView?id=sf.dashboards_filter.htm&type=5

Topics

#Salesforce Dashboards#Dashboard Filters#Report Filtering#Service Cloud Reporting

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