ADM-201 · Question #287
The administrator at Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted a case to the administrator indicating that the new field is unavailable…
The correct answer is A. Review the field-level security of the field for the user profile. C. Run the setup audit trail for the organization. To troubleshoot why a user cannot see a newly created field, an administrator should review the field-level security for the user's profile and check the Setup Audit Trail for relevant configuration changes.
Question
The administrator at Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted a case to the administrator indicating that the new field is unavailable. Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers
Options
- AReview the field-level security of the field for the user profile.
- BEnsure that the page layout for the user's profile has been updated.
- CRun the setup audit trail for the organization.
- DUpdate the organization-wide defaults for the object.
How the community answered
(38 responses)- A82% (31)
- B5% (2)
- D13% (5)
Why each option
To troubleshoot why a user cannot see a newly created field, an administrator should review the field-level security for the user's profile and check the Setup Audit Trail for relevant configuration changes.
Field-Level Security (FLS) directly controls the visibility and access to individual fields for specific user profiles, so reviewing it is crucial if a user cannot see a field.
While ensuring the field is on the page layout assigned to the user's profile is a common troubleshooting step for field visibility, it is not one of the selected correct answers for this question.
The Setup Audit Trail logs all configuration changes within the organization, which can help identify if the field's creation was incomplete, permissions were altered, or other settings affecting visibility were recently changed.
Organization-Wide Defaults (OWDs) manage record-level access and sharing across the organization, not the visibility of individual fields on a record.
Concept tested: Troubleshooting field visibility and security
Source: https://help.salesforce.com/s/articleView?id=sf.admin_field_permissions.htm&type=5
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