ADM-201 Question #287: Real Exam Question with Answer & Explanation

Question

The administrator at Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted a case to the administrator indicating that the new field is unavailable. Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers

Options

• AReview the field-level security of the field for the user profile.
• BEnsure that the page layout for the user's profile has been updated.
• CRun the setup audit trail for the organization.
• DUpdate the organization-wide defaults for the object.

Explanation

To troubleshoot why a user cannot see a newly created field, an administrator should review the field-level security for the user's profile and check the Setup Audit Trail for relevant configuration changes.

Common mistakes.

• B. While ensuring the field is on the page layout assigned to the user's profile is a common troubleshooting step for field visibility, it is not one of the selected correct answers for this question.
• D. Organization-Wide Defaults (OWDs) manage record-level access and sharing across the organization, not the visibility of individual fields on a record.

Concept tested. Troubleshooting field visibility and security

Reference. https://help.salesforce.com/s/articleView?id=sf.admin_field_permissions.htm&type=5

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