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ADM-201 · Question #260
ADM-201 Question #260: Real Exam Question with Answer & Explanation
The correct answer is C: The user is assigned in a workflow email alert.. A user cannot be deactivated if they are referenced in active system configurations such as workflow email alerts or custom hierarchy fields.
Submitted by viktor_hu· Apr 18, 2026Configuration and Setup
Question
An administrator at Cloud Kicks wants to deactivate a user who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers
Options
- AThe user is the highest role in the role hierarchy.
- BThe user is part of a territory hierarchy.
- CThe user is assigned in a workflow email alert.
- DThe user is in a custom hierarchy field
Explanation
A user cannot be deactivated if they are referenced in active system configurations such as workflow email alerts or custom hierarchy fields.
Common mistakes.
- A. Being the highest role in the role hierarchy does not prevent deactivation; the role can be reassigned or left vacant.
- B. Membership in a territory hierarchy does not block user deactivation; their territory assignments can be updated or removed.
Concept tested. User Deactivation Restrictions
Reference. https://help.salesforce.com/s/articleView?id=sf.users_deactivate.htm&type=5
Topics
#User Management#User Deactivation#Workflow Automation#Custom Hierarchy Fields
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