ADM-201 · Question #259
Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers
The correct answer is B. A user with the Manage Cases permission. C. A user with the System Administrator profile. To change ownership on multiple cases, a user requires specific object management permissions or a System Administrator profile.
Question
Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers
Options
- AA user with a manager role above the agent.
- BA user with the Manage Cases permission.
- CA user with the System Administrator profile.
- DA user with Read permission on the account.
How the community answered
(31 responses)- A6% (2)
- B87% (27)
- D6% (2)
Why each option
To change ownership on multiple cases, a user requires specific object management permissions or a System Administrator profile.
A user with a manager role above the agent typically gains broader record visibility through the role hierarchy but does not inherently receive permission to change ownership of records.
The 'Manage Cases' permission grants a user the ability to perform all operations on cases, including changing ownership for any case, regardless of standard sharing rules.
A user with the System Administrator profile possesses the 'Modify All Data' permission, which allows them to change ownership and perform all other operations on any record in the organization.
Having 'Read' permission on the Account object only allows a user to view account records and does not grant the necessary privileges to change ownership of related Case records.
Concept tested: Record Ownership Transfer Permissions
Source: https://help.salesforce.com/s/articleView?id=sf.users_permissions_available.htm&type=5
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