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ADM-201 · Question #253

The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the same edit without receiving an error. How can the…

The correct answer is D. Log in as the user. To validate an error a specific user is receiving when saving an Opportunity, the administrator should log in as that user to replicate their exact experience.

Submitted by stefanr· Apr 18, 2026Configuration and Setup

Question

The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?

Options

  • AReview the sharing model.
  • BView the setup audit trail.
  • CEdit the page layout.
  • DLog in as the user.

How the community answered

(30 responses)
  • A
    7% (2)
  • B
    7% (2)
  • C
    3% (1)
  • D
    83% (25)

Why each option

To validate an error a specific user is receiving when saving an Opportunity, the administrator should log in as that user to replicate their exact experience.

AReview the sharing model.

Reviewing the sharing model helps understand data access but does not directly replicate the specific error or user experience.

BView the setup audit trail.

The setup audit trail records administrative changes made to the organization, not specific user errors or runtime issues.

CEdit the page layout.

Editing the page layout might change the user interface but would not necessarily replicate or diagnose an error related to data saving, permissions, or validation rules that are specific to the user.

DLog in as the user.Correct

Logging in as the user allows the administrator to experience Salesforce with the specific user's profile, permission sets, role, and sharing settings. This is the most effective way to directly replicate and troubleshoot the exact error the user is encountering, as it accounts for all user-specific configurations.

Concept tested: Logging in as another user for troubleshooting

Source: https://help.salesforce.com/s/articleView?id=sf.users_login_as_another_user.htm&type=5

Topics

#Troubleshooting#User Permissions#System Administration#Login As

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