You are looking at the role that technology plays in a customer organization. Which criterion enables you to choose between the "define" maturity level and the "differentiate" maturity level?

Question

Options

• ATechnology is operated solidly.
• BTechnology enables innovation and disruption.
• CTechnology enables foundational capacity.
• DTechnology is defined by business processes.

• A
  6% (2)
• B
  3% (1)
• C
  12% (4)
• D
  79% (27)

Explanation

Option D is correct because the "define" maturity level is specifically characterized by technology being shaped and directed by business processes - IT is reactive and follows process definitions rather than leading. This is the precise criterion that separates "define" (IT serves defined processes) from "differentiate" (IT actively creates competitive advantage).

Why the distractors are wrong:

• A ("operated solidly") describes a lower, foundational maturity level focused on reliability and stability - not the defining characteristic of the "define" level.
• B ("enables innovation and disruption") describes the "differentiate" level itself, not the criterion for choosing it; this is what you're moving toward, not where you are at "define."
• C ("enables foundational capacity") points to an even earlier maturity stage, focused on basic IT infrastructure capability.

Memory tip: Think of the word literally - at the "define" level, business processes define what technology does (D = Defined by business). At "differentiate", technology is what differentiates the business from competitors. The criterion that signals you're still at "define" and not yet at "differentiate" is that direction still flows from business process → to technology.

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