Which option is one of the ways customers expect to gain access to a capability while paying for it?

Improve operations is an outcome or a goal, not a specific way to gain access to and pay for a capability.

Customers expect to gain access to a capability by consuming it, which often implies a usage-based or subscription-based payment model rather than an outright purchase or direct operational improvement.

Acquire technology describes a method of obtaining assets, not specifically how one pays for and gains access to a capability, which implies a service or function.

Access new cloud services is a specific type of capability access, but 'encourage consumption' is a broader concept that applies to how customers pay for any capability.