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810-440 · Question #219

Which two options are indirect benefits of a business outcome? (Choose two.)

The correct answer is B. Improved customer satisfaction D. Faster time to market for new solutions. Business outcomes often yield indirect benefits that are not direct financial savings but instead improve customer perception and market agility.

Business Architecture Framework

Question

Which two options are indirect benefits of a business outcome? (Choose two.)

Options

  • ALower maintenance contract cost
  • BImproved customer satisfaction
  • CLower purchase price of IT assets
  • DFaster time to market for new solutions

How the community answered

(44 responses)
  • A
    16% (7)
  • B
    75% (33)
  • C
    9% (4)

Why each option

Business outcomes often yield indirect benefits that are not direct financial savings but instead improve customer perception and market agility.

ALower maintenance contract cost

Lower maintenance contract cost is a direct financial benefit, not an indirect one.

BImproved customer satisfactionCorrect

Improved customer satisfaction is an indirect benefit because it is a consequence of achieving a business outcome, leading to better brand perception and loyalty rather than a direct cost saving.

CLower purchase price of IT assets

Lower purchase price of IT assets is a direct financial benefit, not an indirect one.

DFaster time to market for new solutionsCorrect

Faster time to market for new solutions is an indirect benefit as it stems from operational improvements or new capabilities enabled by a business outcome, boosting competitiveness and revenue potential.

Concept tested: Indirect benefits of business outcomes

Topics

#business outcomes#indirect benefits#customer satisfaction#time to market

Community Discussion

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