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810-440 · Question #218

Which three options are perspectives of the customer needs? (Choose three.)

The correct answer is A. Functional Area Management C. Technical Professionals D. Executive Management. Customer needs are frequently analyzed from various internal organizational perspectives, including the operational requirements of Functional Area Management, the technical demands of Technical Professionals, and the strategic goals of Executive Management.

Introduction to Business Architecture

Question

Which three options are perspectives of the customer needs? (Choose three.)

Options

  • AFunctional Area Management
  • BFinding Investors
  • CTechnical Professionals
  • DExecutive Management
  • EStrategic Executives
  • FOperative Professionals

How the community answered

(27 responses)
  • A
    96% (26)
  • E
    4% (1)

Why each option

Customer needs are frequently analyzed from various internal organizational perspectives, including the operational requirements of Functional Area Management, the technical demands of Technical Professionals, and the strategic goals of Executive Management.

AFunctional Area ManagementCorrect

Functional Area Management represents the perspective of how specific departments within an organization (e.g., HR, Sales, IT Operations) function and what tools or services they require to meet their departmental objectives and support the overall business operations.

BFinding Investors

Finding Investors is a business development activity focused on securing capital, not a perspective from which customer needs for IT solutions or services are typically analyzed.

CTechnical ProfessionalsCorrect

Technical Professionals (e.g., IT administrators, network engineers, developers) have specific needs related to system performance, integration capabilities, security features, and ease of management, which are vital for the successful deployment and ongoing support of IT solutions.

DExecutive ManagementCorrect

Executive Management's perspective is focused on high-level strategic alignment, return on investment (ROI), maintaining competitive advantage, and fostering overall business growth, guiding decisions about which solutions best serve the organization's overarching strategic goals.

EStrategic Executives

Strategic Executives largely overlaps with 'Executive Management' (D) and does not represent a distinctly separate or unique perspective often enumerated in frameworks for analyzing customer needs.

FOperative Professionals

Operative Professionals generally fall under the broader category of functional areas or end-users, and 'Technical Professionals' (C) covers a more specific and distinct internal customer perspective relevant to IT solutions.

Concept tested: Internal customer perspectives

Topics

#customer needs#stakeholder perspectives#business analysis

Community Discussion

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