What is the relation between the parameters of Voicemail Answer timer and Overflow timer within Hunt Group settings in an Avaya IP Office?

Question

Options

• AThe Voicemail Answer timer should be longer than the Overflow timer
• BThe Voicemail Answer timer should be shorter than the Overflow timer
• CThe Voicemail Answer timer should be the same as the Overflow timer
• DThere is no Voicemail Answer timer available for Hunt Groups

• A
  3% (1)
• B
  77% (23)
• C
  7% (2)
• D
  13% (4)

Explanation

Option B is correct because in Avaya IP Office Hunt Group settings, the Voicemail Answer timer must be set shorter than the Overflow timer to ensure voicemail successfully intercepts unanswered calls. If voicemail's timer fires first, the call is captured by voicemail as intended; if the Overflow timer fires first, the call is rerouted to the overflow destination - bypassing voicemail entirely and potentially landing in an unintended location.

Why A is wrong: Setting the Voicemail Answer timer longer than the Overflow timer causes overflow to trigger before voicemail can answer, which defeats the purpose of having voicemail as the fallback for unanswered calls.

Why C is wrong: Setting both timers equal creates a race condition where the outcome is unpredictable - the system may overflow rather than send to voicemail depending on processing order.

Why D is wrong: A Voicemail Answer timer absolutely exists for Hunt Groups in IP Office; it's a standard configurable parameter in the group's Voicemail tab.

Memory tip: Think of it as a race - Voicemail must win the race against Overflow. Since shorter time = fires first, the Voicemail Answer timer must be the smaller number. "VM beats Overflow, so VM timer < Overflow timer."

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