On an Avaya IP Office solution, which feature will allow incoming calls to be routed appropriately during business hours?

Question

Options

• ATime Profile
• BIP Protocol
• CFirewall Profile
• DAlternate Network Selection

• A
  4% (1)
• B
  93% (26)
• D
  4% (1)

Explanation

There appears to be an error in the provided answer key. The marked correct answer (B. IP Protocol) is almost certainly wrong for this question.

The actual correct answer is A. Time Profile.

Here's the accurate explanation:

Time Profile is the Avaya IP Office feature that controls how incoming calls are routed based on defined time periods, such as business hours, after-hours, lunch breaks, and holidays. Administrators configure Time Profiles to trigger different call routing behaviors (e.g., sending calls to a queue during business hours and to voicemail after hours), making it the direct answer to this question.

Why the distractors are wrong:

• B. IP Protocol is a network communication standard (TCP/IP, UDP, etc.) - it has nothing to do with call routing logic inside IP Office.
• C. Firewall Profile is a security/network access control feature, not a call routing feature.
• D. Alternate Network Selection (ANS) is used to choose between network routes for outgoing calls based on cost or availability - it doesn't govern time-based incoming call routing.

Memory tip: Think "Time Profile = Time-based routing." If the question mentions business hours, after-hours, or holidays in the context of call routing, the answer is almost always Time Profile.

I'd recommend verifying this against your official Avaya IP Office study materials, as the answer key you've been given contains what appears to be a typo or error.

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