Calls into an Avaya IP Office hunt group are queuing, but the hunt group callers are not getting the queuing messages. Which feature would you check?

Question

Options

• AEnable Normalize Queue Length
• BEnable Announcements
• CEnable Queue Security
• DEnable Calls in Queue Transfer

• A
  2% (1)
• B
  88% (53)
• C
  7% (4)
• D
  3% (2)

Explanation

Enable Announcements (B) is the feature to check because Avaya IP Office uses the Announcements setting on a hunt group to play queuing messages (e.g., "All agents are busy, please hold") to callers waiting in queue - without it enabled, calls queue silently with no audio feedback.

• A (Normalize Queue Length) is incorrect; this option balances load across multiple hunt groups and has nothing to do with audio playback for waiting callers.
• C (Queue Security) doesn't exist as a standard Avaya IP Office hunt group feature - it's a distractor.
• D (Calls in Queue Transfer) relates to overflow/transfer behavior when a queue threshold is reached, not to playing messages to queued callers.

Memory tip: Think "callers hear nothing → they need an announcement." If callers are queuing but silent, the Announcements feature is the missing link between the queue and the caller's ear.

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