On an Avaya IP Office solution, if the first targeted hunt group is out of service, which hunt group feature will send all calls automatically to another destination?

Question

Options

• ACall Waiting
• BAdvertise Group
• CNo Answer Time
• DFallback

• A
  8% (2)
• B
  4% (1)
• C
  83% (20)
• D
  4% (1)

Explanation

No Answer Time is the hunt group setting in Avaya IP Office that triggers automatic redirection of calls to a configured overflow/fallback destination when the group cannot be reached - including when it is out of service. Once the No Answer Time timer expires with no available agent, the system automatically routes the call to the next defined destination without manual intervention.

Why the distractors are wrong:

• A. Call Waiting - queues a second inbound call for a busy agent; it has no mechanism to reroute calls away from an unavailable hunt group.
• B. Advertise Group - allows a hunt group to publish its availability/presence status to other groups, but does not itself redirect calls when the group is OOS.
• D. Fallback - while the word sounds like the right concept, "Fallback" is not the specific Avaya IP Office hunt group feature name for this behavior; No Answer Time is the actual configurable parameter that drives the overflow logic.

Memory tip: Think of it as a countdown clock - when a hunt group goes out of service, the No Answer Time clock runs out and the system says "time's up, send the call elsewhere." If you can remember "No Answer = No one home, time to redirect," you'll lock in the correct answer.

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