An Avaya IP Office customer wants all incoming calls from the 212 area code to be routed to the Sales hunt group. To program an Incoming Call Route (ICR) to meet this requirement, which two steps…

Question

Options

• AEdit the default ICR Destination to Sales hunt group
• BEnter 212 in the Incoming Number field
• CSelect the Receptionist hunt group as the fallback extension
• DAdd an ICR for Any Voice with the destination of the Sales hunt group
• EEnter 212 in the Incoming CLI field

• A
  13% (3)
• B
  4% (1)
• C
  75% (18)
• E
  8% (2)

Explanation

Note on the stated answer: The provided answer of C, D appears to contain an error. Based on Avaya IP Office ICR configuration, the technically correct answers are D and E - here's why:

Why D and E are correct:

• D is correct because you must create a new ICR entry for "Any Voice" and designate the Sales hunt group as its destination - this is the core routing action.
• E is correct because 212 is the calling party's area code (where the call originates), which maps to the Incoming CLI (Calling Line Identity) field, not the Incoming Number field.

Why the distractors are wrong:

• A is wrong because you should add a new, specific ICR rather than editing the default catch-all ICR.
• B is wrong because the Incoming Number field matches the dialed/DID number (where the call landed), not the caller's originating number.
• C (setting Receptionist as fallback) is not a required step to meet the stated requirement - it's an optional configuration for overflow.

Memory tip: CLI = Calling Line Identity = the caller's number. If the question asks where a call is coming from, always look to the CLI field. If it asks what number was dialed, look to Incoming Number.

If this question is from an official Avaya certification exam, double-check the source material - the correct answer pairing should be D and E.

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