A call is directed to the first hunt group in an Avaya IP Office, then it overflows to a second hunt group, and then the call is sent to voicemail. To which mailbox is the call sent?

Question

Options

• AThe general catch-all mailbox
• BBoth the first and second hunt group user mailboxes
• CThe second hunt extension group mailbox only
• DThe first hunt group mailbox only

• A
  2% (1)
• C
  93% (39)
• D
  5% (2)

Explanation

When a call overflows from one hunt group to another in Avaya IP Office, ownership of the call transfers to the receiving (second) group, so when voicemail is triggered, it deposits the message in the second hunt group's mailbox - the mailbox of the group actively handling the call at the moment it went unanswered.

Why the distractors are wrong:

• A is wrong because Avaya IP Office does not route overflow voicemail to a generic catch-all; it targets a specific group mailbox.
• B is wrong because voicemail is deposited in exactly one mailbox - the system does not duplicate the message to both groups.
• D is wrong because even though the call originated in the first hunt group, that group relinquished ownership upon overflow; the first group's mailbox is no longer relevant.

Memory tip: Think "last group, last say" - whichever hunt group held the call when voicemail was triggered is the one that receives the message, regardless of where the call started.

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