Which value should a customer expect from purchasing Success Tracks?

Question

Options

• A24/7 onsite resource for troubleshooting
• Baccess to information about competitors
• Cdiscounts on additional licenses
• Dexpert guidance and dedicated support

• A
  6% (2)
• B
  3% (1)
• C
  3% (1)
• D
  88% (29)

Explanation

Expert guidance and dedicated support (D) is correct because Success Tracks is Cisco's Customer Experience offering designed to help customers accelerate adoption, optimize solutions, and resolve issues faster - delivered through specialized engineers, learning resources, and proactive guidance tailored to the customer's technology.

Why the others are wrong:

• A (24/7 onsite resource): Success Tracks is a digital/remote service model; it does not include a dedicated onsite engineer permanently stationed at a customer location.
• B (competitor information): Cisco has no incentive to provide competitive intelligence about rival vendors - that's outside the scope of any support or success offering.
• C (license discounts): Success Tracks is a support and adoption service, not a licensing or commercial discount program.

Memory tip: Think of "Success Tracks" as a coaching program - coaches give you expert guidance and dedicated support to help you succeed, not discounts, dirt on competitors, or a live-in helper.

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