How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?

Question

Options

• Aby delegating all tasks to them
• Bby overseeing the team's performance and providing feedback
• Cby collaborating to understand customer goals and satisfaction
• Dby ensuring everyone works in clear silos with minimal interaction

• A
  3% (1)
• B
  5% (2)
• C
  92% (36)

Explanation

Option C is correct because the core function of a Renewals Manager is to work alongside Customer Success Managers (CSMs) to understand each customer's goals, measure their satisfaction, and identify risks to renewal - this requires active collaboration, not isolation or authority over others.

Why the distractors are wrong:

• A (delegating all tasks) is wrong because a Renewals Manager doesn't manage CSMs; they are peers with complementary responsibilities, not a reporting hierarchy.
• B (overseeing performance and feedback) describes a managerial or leadership role (like a CS Director), not a Renewals Manager, who has no supervisory authority over CSMs.
• D (clear silos with minimal interaction) is the opposite of effective renewals work - siloed teams miss customer risk signals that only cross-functional collaboration can surface.

Memory tip: Think of the Renewals Manager and CSM as co-pilots. The CSM flies the day-to-day customer relationship; the Renewals Manager navigates the contract lifecycle. Both need to communicate constantly to land the plane (the renewal).

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