70-246 · Question #194
You need to modify the criteria SLOs. Which Service Level Management setting should you modify from the Service Manager console?
The correct answer is A. Metric. In Microsoft System Center Service Manager, Service Level Objectives (SLOs) are defined and measured using Metrics. A Metric defines the criteria - such as response time or resolution time thresholds - that determine whether an SLO is being met or breached. To change the…
Question
You need to modify the criteria SLOs. Which Service Level Management setting should you modify from the Service Manager console?
Options
- AMetric
- BIncident Settings
- CService Level Objectives
- DCalendar
How the community answered
(40 responses)- A93% (37)
- C3% (1)
- D5% (2)
Explanation
In Microsoft System Center Service Manager, Service Level Objectives (SLOs) are defined and measured using Metrics. A Metric defines the criteria - such as response time or resolution time thresholds - that determine whether an SLO is being met or breached. To change the criteria (i.e., the measurement rules) of an SLO, you modify the Metric associated with it. The other options are incorrect: 'Service Level Objectives' lets you view/manage SLOs but the underlying criteria come from the Metric definition; 'Incident Settings' controls incident workflows; and 'Calendar' defines business hours used in calculations, not the criteria itself.
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