You use System Center 2012 R2 Service Manager to manage incident requests. You need to create a service level objective (SLO). Which three items should you include in the SLO? Each correct answer…

The correct answer is B. a queue C. a calendar E. a metric. In System Center 2012 ?Service Manager, you create a service level objective to create relationships between a queue and a service level, a calendar item and a time metric, and actions that occur before or after service level breaches. In order to create a service level…

Configuring and Deploying Service Manager

Question

You use System Center 2012 R2 Service Manager to manage incident requests. You need to create a service level objective (SLO). Which three items should you include in the SLO? Each correct answer presents part of the solution.

Options

Aan email notification subscription
Ba queue
Ca calendar
Dan incident request template
Ea metric
Fan email notification template

How the community answered

(39 responses)

A
5% (2)
B
92% (36)
F
3% (1)

Explanation

In System Center 2012 ?Service Manager, you create a service level objective to create relationships between a queue and a service level, a calendar item and a time metric, and actions that occur before or after service level breaches. In order to create a service level objective, it is easier if you have already created or defined a calendar item and an SLA metric. Additionally, the service level objective that you create is linked https://technet.microsoft.com/en-us/library/hh519603.aspx

Topics

#service level objective#SLO components#queue#calendar metric

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