70-246 · Question #167
70-246 Question #167: Real Exam Question with Answer & Explanation
The correct answer is C: an incident event workflow. You can use the following procedure to create a workflow rule that will change the support tier to Tier 2 whenever the Urgency property of an incident that is related to printing problems is changed to High. This procedure assumes that you already created an incident template to
Question
Options
- Aa subscription
- Ba Desired Configuration Management Event Workflow Configuration
- Can incident event workflow
- Da monitor
- Ea rule
Explanation
You can use the following procedure to create a workflow rule that will change the support tier to Tier 2 whenever the Urgency property of an incident that is related to printing problems is changed to High. This procedure assumes that you already created an incident template to change the support tier to Tier 2, and it assumes that you already created the priority calculation table. For more information, see How to Set Incident Priority and "To create a new printer-related incident template" in How to Create Incident Templates.
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