You need to recommend a solution to implement the changes for the incident impact value. What should you recommend doing from the Service Manager console?

The correct answer is B. From the Library workspace, edit a list.. Provide users with the ability to select an impact value of ALL computers for an incident. To meet the criteria for the incident impact value change you must use lists.

Configuring and Deploying Service Manager

Question

Options

AFrom the Library workspace, edit a template.
BFrom the Library workspace, edit a list.
CFrom the Work Items workspace, edit a view.
DFrom the Administration workspace, edit the Settings.

How the community answered

(24 responses)

B
88% (21)
C
4% (1)
D
8% (2)

Explanation

Provide users with the ability to select an impact value of ALL computers for an incident. To meet the criteria for the incident impact value change you must use lists.

Topics

#incident impact#list customization#Library workspace#Service Manager

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