Microsoft
70-246 · Question #130
70-246 Question #130: Real Exam Question with Answer & Explanation
The correct answer is D: A Service Manager workflow. Service Manager workflows are the native object type for automating incident management processes in System Center 2012 R2, including automatic routing, escalation, and resolution of incidents.
Question
You need to create an object that meets the incident management requirement after all the planned System Center 2012 R2 servers are deployed. Which type of object should you use?
Options
- AA VMM service template
- BAn Orchestrator runbook
- CA Windows PowerShell script
- DA Service Manager workflow
Explanation
Service Manager workflows are the native object type for automating incident management processes in System Center 2012 R2, including automatic routing, escalation, and resolution of incidents.
Common mistakes.
- A. VMM service templates define the configuration and deployment of multi-tier virtual machine services and have no role in IT incident management processes.
- B. Orchestrator runbooks can automate cross-product processes but are an external orchestration layer - incident management requirements are natively and more directly fulfilled within Service Manager itself.
- C. PowerShell scripts can perform individual automation tasks but lack native integration with the Service Manager incident schema, workflow engine, and event triggers.
Concept tested. Service Manager workflow for incident management automation
Reference. https://learn.microsoft.com/en-us/system-center/scsm/workflows
Community Discussion
No community discussion yet for this question.