You need to create an object that meets the incident management requirement after all the planned System Center 2012 R2 servers are deployed. Which type of object should you use?

VMM service templates define the configuration and deployment of multi-tier virtual machine services and have no role in IT incident management processes.

Orchestrator runbooks can automate cross-product processes but are an external orchestration layer - incident management requirements are natively and more directly fulfilled within Service Manager itself.

PowerShell scripts can perform individual automation tasks but lack native integration with the Service Manager incident schema, workflow engine, and event triggers.

Service Manager workflows are event-driven automation objects that trigger on incident creation, update, or state change, and can apply business rules such as assignment, notification, and resolution. They integrate directly with the Service Manager CMDB and incident schema, making them the appropriate object for implementing incident management requirements. Workflows in Service Manager are defined within management packs and execute natively within the Service Manager workflow engine.