You need to recommend a solution to meet the technical requirements for incident resolution. What should you recommend? (More than one answer choice may achieve the goal. Select the BEST answer.)

Auto-resolving alerts in Operations Manager closes monitoring alerts but does not affect the incident lifecycle or resolution logic managed within Service Manager.

Creating an Incident Management workflow in Service Manager is valid but less complete than a custom management pack, which bundles the workflow with supporting classes, templates, and views as a deployable unit.

A custom management pack in Service Manager allows packaging of incident templates, workflows, and resolution criteria into a deployable, versioned unit that can precisely implement specific technical requirements. Unlike a standard workflow, a custom management pack encapsulates all related configurations - classes, relationships, workflows, and views - into a cohesive, reusable artifact. This makes it the best choice when requirements demand custom behavior beyond built-in incident management defaults.

The Alert Sync connector forwards Operations Manager alerts into Service Manager as incidents but does not define how those incidents are resolved or managed.