Microsoft
70-246 · Question #117
70-246 Question #117: Real Exam Question with Answer & Explanation
The correct answer is C: From Service Manager, create a custom management pack.. A custom management pack in Service Manager is the most flexible way to encode custom incident resolution logic, criteria, and workflows tailored to specific technical requirements.
Question
You need to recommend a solution to meet the technical requirements for incident resolution. What should you recommend? (More than one answer choice may achieve the goal. Select the BEST answer.)
Options
- AFrom Operations Manager, auto resolve alerts.
- BFrom Service Manager, create an Incident Management workflow.
- CFrom Service Manager, create a custom management pack.
- DFrom Operations Manager, configure the Alert Sync connector.
Explanation
A custom management pack in Service Manager is the most flexible way to encode custom incident resolution logic, criteria, and workflows tailored to specific technical requirements.
Common mistakes.
- A. Auto-resolving alerts in Operations Manager closes monitoring alerts but does not affect the incident lifecycle or resolution logic managed within Service Manager.
- B. Creating an Incident Management workflow in Service Manager is valid but less complete than a custom management pack, which bundles the workflow with supporting classes, templates, and views as a deployable unit.
- D. The Alert Sync connector forwards Operations Manager alerts into Service Manager as incidents but does not define how those incidents are resolved or managed.
Concept tested. Service Manager custom management pack for incident resolution
Reference. https://learn.microsoft.com/en-us/system-center/scsm/management-packs
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