6210 Exam Questions

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum re...

In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) usi...

Which two statements about scheduled backups are true? (Choose two.)

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before ins...

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center....

The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system. Which CCMA user accounts are created during the A...

In Orchestration Designer (OD) from the Application menu, double-clicking on Master Script launches the Contact Router. The Contact Router is the first and only entry point of all...

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database. Which three statements regarding the Cache database are true? (Cho...

Avaya Aura® Contact Center (AACC) uses Avaya Aura® Media Server (AAMS) media processing capabilities. When adding the AAMS in Contact Center Manager Administration (CCMA), which th...

Avaya Aura® Contact Center (AACC) Release 7 supports only the Avaya Aura® Media Server (AAMS), formerly called Avaya Media Server. Which three statements regarding the AAMS are tru...

You are configuring the Windows Operating System for an Avaya Aura® Contact Center (AACC) installation. Which setting will you select for Data Execution Prevention (DEP)?

You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center. Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environmen...

You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS). Which operation on the server can the...

You are preparing for the first backup Avaya Aura® Contact Center . Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

You will need to configure Internet Explorer (IE) options to access Avaya Aura® Contact Center (AACC) components such as Contact Center Manager Administration (CCMA). Which three s...

Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Avaya Aura® Contact Center (AACC) supports VMware?vSphere. VMware?vSphere allows multiple copies of the same operating system or several different operating systems to run as virtu...

Avaya Aura® Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura® Co...

Contact Center License Manager provides central control and administration of licensing for Avaya Aura® Contact Center (AACC). Before installing the AACC software, you must choose...

To ensure resiliency, you have been asked to add an additional license manager to the network. Which licensing type supports an additional license manager?

When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs. CCMS then anchors the customer...

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

During the Microsoft Windows installation, you must provide a computer name and domain as part of the pre-installation tasks. What is a valid name for the server computer name?

A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration. For the Avaya Aura® Session Manager (ASM) to direct incoming voice con...

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact C...

Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support. Which remote access tool does Avaya recommend...

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT),...

From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore. How are these services shut-down?

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup. In which default location should the engineer look...

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for...

After completing the Avaya Aura® Contact Center installation, you want to display the installation log. What is the path to the log?

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standb...

A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast s...

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup. From the Contact Center Database Maintenance utility, which two menu options are...

After a successful installation of Avaya Aura® Contact Center , Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently,...

A customer has installed Contact Center manager Administration (CCMA) on a Platform Vendor Independent (PVI) server. They want to send data on their client PC via unicast stream wh...

A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license with 50 Voice Agents. Which license type should the company purchase?

Which process is performed by the Contact Center Server database migration tool during an upgrade?

You are using Security Framework installed on the network for single sign on (SSO) proposes. Currently two existing Contact Center Manager administration (CCMA) systems are working...

To ensure resiliency, you have been tasked to add an additional licensing server to the network in which configuration will the additional licensing server work?

You have created a new application (script) in Orchestration Designer (OD). Which configuration steps in OD will allow you to place a test call to the new application?

Which method does Avaya recommend for installing Avaya Aura® Contact Center (AACC) on a supported server?

To log in to the Avaya Aura® Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL. Which URL format is correct to access the AAMS Element Manager...

The Avaya Aura® Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails. W...

Which three Mission Critical High Availability (HA) solutions does Contact Center Release 7 support? (Choose three.)

During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS). Which three functions/features are gained by implementing the AAMS? (Choose t...