Avaya
6210 · Question #12
6210 Question #12: Real Exam Question with Answer & Explanation
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Question
You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center. Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?
Options
- AMulticast or unicast communication from the CCMS to Contact Center Manager Administration
- BUnicast communication from the CCMS to the client PCs
- CMulticast from Contact Center Manager Administration (CCMA)
- DRSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact
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