Avaya
6210 · Question #12
You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center. Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?
The correct answer is D. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact. See the full explanation below for the reasoning.
Question
You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center. Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?
Options
- AMulticast or unicast communication from the CCMS to Contact Center Manager Administration
- BUnicast communication from the CCMS to the client PCs
- CMulticast from Contact Center Manager Administration (CCMA)
- DRSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact
How the community answered
(53 responses)- A8% (4)
- B6% (3)
- C4% (2)
- D83% (44)
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