Avaya
6210 · Question #33
6210 Question #33: Real Exam Question with Answer & Explanation
The correct answer is A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings >. See the full explanation below for the reasoning.
Question
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?
Options
- AFrom CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings >
- BFrom Windows > Apps > Multimedia Dashboard > Web Statistics
- CFrom CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
- DFrom Windows > Administrative Tools > Services > Web Statistics
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