Avaya
6210 · Question #5
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three…
The correct answer is A. OD application steps can include call treatments, such as music or ringback. C. OD applications can provide call routing, such as skill-based routing. D. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows. https://downloads.avaya.com/css/P8/documents/101017364
Avaya Aura Contact Center Core Architecture
Question
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center. Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
Options
- AOD application steps can include call treatments, such as music or ringback.
- BOD allows you to view real-time statistics for each skillset.
- COD applications can provide call routing, such as skill-based routing.
- DOD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
How the community answered
(47 responses)- A81% (38)
- B19% (9)
Explanation
Topics
#Orchestration Designer#call routing#TFE flows#skill-based routing
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