Cisco
600-455 · Question #20
600-455 Question #20: Real Exam Question with Answer & Explanation
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Question
The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.)
Options
- Ateam performance gadget to view agent status
- Bqueue statistics gadget to view queue (skill group) statistics for the supervisor's queues
- CCisco Unified Communications Manager Remote Silent Monitoring
- Dbarge-in and intercept
- Egadget to park calls
- Ftranscoder gadget for recording
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