Cisco
600-455 · Question #20
The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.)
The correct answer is A. team performance gadget to view agent status B. queue statistics gadget to view queue (skill group) statistics for the supervisor's queues D. barge-in and intercept. See the full explanation below for the reasoning.
Question
The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.)
Options
- Ateam performance gadget to view agent status
- Bqueue statistics gadget to view queue (skill group) statistics for the supervisor's queues
- CCisco Unified Communications Manager Remote Silent Monitoring
- Dbarge-in and intercept
- Egadget to park calls
- Ftranscoder gadget for recording
How the community answered
(39 responses)- A72% (28)
- C18% (7)
- E8% (3)
- F3% (1)
Community Discussion
No community discussion yet for this question.