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Cisco

500-450 · Question #57

Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact…

The correct answer is B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100. D. A network VRU should be configured with a label of maximum length 10 digits. B is correct because in UCCE Configuration Manager, the Network Trunk Group Explorer trunk group on the CVP PG peripheral must use peripheral number 100, which corresponds to the value displayed in the exhibit's CVP Server setup - this is the standard identifier UCCE uses to…

Implement and troubleshoot Cisco Unified CCE components

Question

Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

Options

  • AA network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
  • BA network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
  • CA VRU PG peripheral should be configured with a peripheral ID of 5000.
  • DA network VRU should be configured with a label of maximum length 10 digits.
  • EA PG explorer peripheral should be configured with a peripheral ID of 200.

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    73% (19)
  • C
    8% (2)
  • E
    15% (4)

Explanation

B is correct because in UCCE Configuration Manager, the Network Trunk Group Explorer trunk group on the CVP PG peripheral must use peripheral number 100, which corresponds to the value displayed in the exhibit's CVP Server setup - this is the standard identifier UCCE uses to correlate the CVP PG trunk group.

D is correct because the Network VRU label in UCCE must be configured with a maximum length of 10 digits when using Cisco Unified CVP - this is a fixed Cisco design requirement, as CVP generates 10-digit correlation labels for call routing handoffs between UCCE and CVP.

Why the distractors are wrong: A uses peripheral number 5000 instead of 100 - that value likely appears elsewhere in the exhibit (possibly a port or service ID) but does not apply to the trunk group. C incorrectly applies the 5000 value to a VRU PG peripheral ID, confusing two separate configuration objects. E introduces a "PG explorer peripheral" with ID 200, which is neither the correct object type nor the correct value shown in the exhibit.

Memory tip: Think "100 trunks, 10 digits" - the CVP trunk group uses peripheral number 100, and the Network VRU label is always 10 digits max. If an answer offers 5000 or 200 for these fields, it's pulling numbers from unrelated parts of the CVP setup to distract you.

Topics

#CVP Server Configuration#Peripheral Numbers#Trunk Groups#VRU Configuration

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